Gift Card

• Gift cards are sent electronically by email. 
• The code can be entered and redeemed at checkout.
• Our gift cards have no additional processing fees.
• Gift cards cannot be exchanged for cash. 

Shopping for someone else? Give them the gift of choice with a TORRO gift card.

FREE Standard UK delivery on all orders over £10. Premium delivery services from only £2.95. Express worldwide courier service calculated at checkout.

We pride ourselves on our customer service and all orders received before 2:30pm (Monday to Friday) are dispatched the same day. (Excludes Bank Holidays)

If you have any queries please check our shipping policy and shipping rates.

In the unlikely event that you are not satisfied with your purchase, we offer a 30 day money back guarantee on all items returned to us in an unused condition.

Our 6 Month Manufacturer Warranty covers you against any defects which arise from everyday use.

We are unable offer an exchange or refund on personalised products, unless the product itself is faulty.

If you have any questions, or wish to return an item, please contact us on (0191) 270 5143 (10am - 2pm GMT) or email customercare@torro.co.uk

For more information, please read our Returns Policy

If you need any assistance, please call us on +44 (191) 270 5143 (10am to 2pm GMT, Mon-Fri) or email customercare@torro.co.uk and we will get back to you within 24 hours.