Frequently asked questions

Yes, you will receive an automated VAT receipt after 5 days of receiving your order. If you do not receive this, contact us below with your name and order number and a VAT receipt will be sent to you within 24hrs.

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All orders will be dispatched within 1* working day using Royal Mail. Please allow 2-3 working days for your parcel to be delivered unless you choose a quicker service at checkout. Please refer to our Shipping Policy for further information.

*Our umbrellas will be dispatched by a courier within 48 hours due to the weight and size.

Shipping Policy

Our umbrellas are dispatched by a courier within 48 hours due to the weight and size. If an umbrella was ordered with other items e.g. a phone case, the phone case will be shipped separately using the original selected shipping method.

Yes, to be guaranteed next day delivery your order needs to be placed by midday, Monday-Thursday. For further information please refer to our Shipping Policy.

Shipping Policy

Please contact us and we can see if we can facilitate an exchange. Please note: Free postage is not provided for returns and exchanges unless the return is due to our error (e.g. wrong item sent, faulty or damaged goods). Please refer to our returns policy for full details.

Returns Policy

If the selected postage was Royal Mail Tracked 24 or Royal Mail Tracked 48 then this is a fully tracked service where you will receive notification by email and/or SMS depending what contact details you provided at the time of placing your order.  

Royal Mail Special Delivery before 1pm provides end to end tracking and signature on delivery. This service provides the sender with online delivery confirmation also provides a signature from the recipient upon delivery.

Royal Mail International Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

You can find further information on our Shipping Policy.

Shipping Policy

I still haven’t received my item.

- Check that you haven’t received a Royal Mail ‘Something for you’ card if you were out.

- If the item was sent to your home, ask anyone else living there if they accepted the delivery.

- Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.

- If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.

Still missing?

If your item is still missing and a reasonable amount of time has passed, then it may be considered lost by Royal Mail please contact us and we will look into this further for you.

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Please refer to our Returns Policy for information.

Returns Policy

Yes, for large volume corporate customers. Please contact us.

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Please contact us with information about your business, anticipated sales numbers and information as to how you would market and display the products. Your company would be assessed to ensure the integrity of the brand would be maintained and our customers would receive the same standards which are associated with the brand. 

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Yes, all TORRO cases are made of genuine leather. We source the finest leather from Italy to the USA all leather is cowhide apart from the goat leather range. Read more about our leather range:

This is a sample of the leather we use to make the case. The purpose is to allow the user to appreciate the quality of the material used to make their case. 

Yes, TORRO is a registered brand and trade mark, any sale of TORRO products or products displaying TORRO insignia or branding without consent from B.A.M Worldwide Ltd is a breach of intellectual property rights owned by B.A.M Worldwide Ltd.