Return Instructions

Returning an Unwanted Item (Domestic)

We are happy to accept a return for a refund on new and unused items within 30 days* of purchase (minus original shipping costs, if applicable). Customers are required to pay any return shipping costs.

Conditions of Returns

• We are unable to accept returns on personalised / customised TORRO products (as per our Returns Policy). Any personalised items returned to us will be returned to sender at the customers' expense.
• Sender must obtain proof of return postage.
• We reserve the right to refuse a refund if goods are returned damaged; are not fit for re-sale; or are not eligible for return (as per our Returns Policy). Any goods which are not fit for resale / not in original condition will be refused and returned to sender at the customers' expense.
• On receipt of the item please allow 5 working days for a refund to be fully processed and credited back to the original payment method i.e. credit card, PayPal account.

How to Return an Item

To return your unwanted items to us, please follow the below steps:

Download & Print the Returns Form

Securely package your items and return to the address provided on the returns form.

If you do not have access to a printer, please include a hand-written note with the requested information.

Faulty / Defective Items

Please contact the customer care team to discuss your issues.

Returning an Item (International)

We are happy to accept a return for a refund (minus original shipping costs) on new and unused items within 30 days of purchase. Please contact us to facilitate the return.

Conditions of Return

• We are unable to accept returns on personalised / customised TORRO products (as per our Returns Policy). Any personalised items returned to us will returned to sender at the customers' expense.
• We reserve the right to refuse a refund if goods are returned damaged or are not fit for re-sale.
• The return may be liable to additional charges/fees that will be deducted from the total refund amount. For example; customs charges refused by the customer which instigate a return to sender.
• If correct postage is not applied to the returned item and additional fees apply these will be deducted from final refund amount.
• On receipt of the item please allow 5 working days for a refund to be fully processed and credited back to the original payment method i.e. credit card, PayPal account.
• We cannot be held responsible for any international returned items that fail to reach us.
• We cannot be held responsible for any orders that are made in error.
• Returns on unwanted items are the responsibility of the customer. We are unable to arrange a shipment for your return.

Faulty / Defective Items

Please contact the customer care team to discuss your issues.

What items cannot be returned?

The following products won’t be eligible for refund (unless faulty).

• Where a product has been personalised for you, or made to your specific measurements.
• Products received over 30 days ago.
• Products without original packaging or where it’s been returned in used condition.
• Cases that have compression indents in the leather caused by a MagSafe charger.    
• Alterations made to the product or repair work made by purchaser or third party.
• Products that contain your personal data or have been manufacturer-registered
• Gift Cards.

* This may be extended over the Christmas period or during exceptional events.