Shell Replacement Service
Sometimes our premium leathers can outlive the soft touch shell. On these occasions we can offer a shell replacement service at our head office in Newcastle Upon Tyne.
Once your order has been confirmed please return your case to the below address quoting the order number you will receive once your shell replacement order has been confirmed. Once we receive the case we will aim to replace the shell the same day and return.
B.A.M Worldwide ltd
Unit 4B New York Way
New York Industrial Estate
Newcastle Upon Tyne
TORRO soft touch shells are designed to take the impact of a drop or fall to protect your handset. In order to keep your phone or tablet safe they may break or crack as they disperse the energy from an impact.
FREE Standard UK delivery on all orders over £10. Premium delivery services from only £2.95. Express worldwide courier service calculated at checkout.
We pride ourselves on our customer service and all orders received before 2:30pm (Monday to Friday) are dispatched the same day. (Excludes Bank Holidays)
Warranty & Returns
In the unlikely event that you are not satisfied with your purchase, we offer a 30 day money back guarantee on all items returned to us in an unused condition.
Our 6 Month Manufacturer Warranty covers you against any defects which arise from everyday use.
We are unable offer an exchange or refund on personalised products, unless the product itself is faulty.
If you have any questions, or wish to return an item, please contact us on (0191) 270 5143 (10am - 2pm GMT) or email firstname.lastname@example.org
For more information, please read our Returns Policy