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Shipping Policy

Standard Free Shipping (Tracked 48)

FREE delivery on all orders over £5 (Royal Mail Tracked 48)  on all* orders from our website.

Royal Mail Tracked 48 aims to deliver your letter or parcel in 2 to 3 working days. Some couriers may deliver slightly later depending on postcode.

Royal Mail Tracked 48 offers a fully tracked service, SMS/email recipient notifications and a SafePlace option if no one is home.

For same day dispatch your order must be placed before 2:30pm Mon-Thurs. If the order has been placed after the 2:30pm cut off, then the order will not be dispatched until the following working day.

Once your item has left our warehouse, we’ll send you an email or text with tracking information.

*Exceptions

Excludes Outlet. Outlet purchases will be charged at a flat rate of £2 and shipped Royal Mail Tracked 48, international rates will apply.

Larger items i.e. an umbrella will be delivered by My Hermes or one of our approved suppliers. 

Our umbrellas are dispatched by a courier within 48 hours due to the weight and size. If an umbrella was ordered with other items e.g. a phone case, the phone case will be shipped separately using Royal Mail Tracked 48.

Please note: we cannot be held responsible for third-party involvement when a delay occurs. If you do not receive your order after 5 working days have past since placing then please get in touch to allow us to investigate further. This can often lead to a Royal Mail investigation which can often take 2-3 working days. 

Guaranteed Next Day Delivery

UPS can be selected* if you need your item guaranteed the next working day. UPS will provide you with tracking via the email or phone number provided at the time of ordering.  

There is an additional charge of £2.95 for this method of delivery.

If this method of postage is selected, then your order must be placed before 2:30pm Mon-Thurs to receive the next working day. If the order has been placed after the 2:30pm cut off, then the order will not be dispatched until the following working day.

Once your item has left our warehouse, you will receive an email or text with the tracking information.

Please note: If you do not receive your order within 48 hours of receiving a dispatch notification you must get in touch, a claim must be made within 48 hours of an undelivered item. 

*Exceptions

We do not offer next day delivery to non-mainland UK postcodes and the Scottish Highlands, alternatively please select Royal Mail.

Larger items i.e. an umbrella will be delivered by My Hermes or one of our approved suppliers. 

Our umbrellas are dispatched by a courier within 48 hours due to the weight and size. If an umbrella was ordered with other items e.g. a phone case, the phone case will be shipped separately using the selected shipping method.

International Shipping

We offer international shipping worldwide with payment options available in selected relevant local currency. In order to make an international order in the preferred currency select the currency dropdown at the top righthand side of our website. 

All International orders* will be dispatched using DHL Express or UPS depending on your location. Shipping timescales are dependant on location but generally received within 2-3 working days. This is a fully tracked express service.

View our International shipping rates

We cannot be held responsible for any orders that are made in error. Any international order made in error by the customer will be liable to a 30% restocking fee that will be deducted from the total refund amount.  (The 30% restocking fee is calculated from the total price paid for the item by the customer). In these circumstances the cost of return shipping will be paid by the customer. We cannot be held responsible for any international returned items that fail to reach us. 

We reserve the right to cancel any international order prior to shipping and refund the order in full.

*Exceptions:

Amazon Fulfilment Centres

If an Amazon fulfilment centre is closer to your location and the item is in stock then we will dispatch from that Amazon fulfilment centre to expedite delivery. 

Remote locations

If your postcode/Zip code is classified as a remote location by  one of our approved couriers then we reserve the right to cancel the order. Item may be reordered with a pre-arranged surcharge. 


In a very small number of cases, DHL are permitted to pass parcels to the USPS for final delivery. This can increase shipping times by a number of days. This protocol prevents any surcharges being added to the order and allows delivery from the UK. If you live in a remote location and the order is not cancelled and refunded within 24hrs, please note it is likely that DHL will deliver in conjunction with USPS and a delay may occur.

Larger items i.e. an umbrella may be delivered by one of our approved couriers. 

Our umbrellas are dispatched by a courier within 48 hours due to the weight and size. If an umbrella was ordered with other items e.g. a phone case, the phone case will be shipped separately using the selected shipping method.

Please note: we cannot be held responsible for third-party involvement when a delay occurs. 

Shipping Rates

Weekend Delivery and Dispatch

Dispatch

We do not dispatch any orders on Saturday or Sunday. If an order has been placed after 2:30pm on the Friday it may not be dispatched until the Monday.

Please note: we cannot be held responsible for third-party involvement when a delay occurs and it is not a guaranteed postal service.

Delivery Exceptions and Restrictions

Do you have any delivery restrictions?

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

I am unable to select my shipping address.

Please contact us so we can see if we can facilitate shipment to your country. 

Remote locations

If your postcode/Zip code is classified as a remote location by  one of our approved couriers then we reserve the right to cancel the order. Item may be reordered with a pre-arranged surcharge. 

In a very small number of cases, DHL are permitted to pass parcels to the USPS for final delivery. This can increase shipping times by a number of days. This protocol prevents any surcharges being added to the order and allows delivery from the UK. If you live in a remote location and the order is not cancelled and refunded within 24hrs, please note it is likely that DHL will deliver in conjunction with USPS and a delay may occur.

Please note: we cannot be held responsible for third-party involvement when a delay occurs.

Contact Us

Not Received

Why is the delivery time longer than expected?

If you live in a Northern Ireland, highland, island or rural postcode, delivery may take longer.

Royal Mail will collect and deliver mail on most days of the year, including Saturdays. However, they don't usually collect or deliver on bank and public holidays.

I still haven’t received my item.

Check that you haven’t received a card from the courier if you were out. If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one. If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.

Still missing?

If your item is still missing and a reasonable amount of time has passed, then it may be considered lost please contact us and we will look into this further for you.

What is classed as a reasonable amount of time to class as missing? 

UPS next day - Please contact us as soon as possible, a claim must be made within 48 hours of an undelivered item. 

Royal Mail Tracked 48 - Please contact us after 5 working days have past from the date of ordering.

UPS / DHL Express (International)- Please contact us after 5 working days have past from the date of ordering.

My item is shown as delivered, but it hasn’t been received.

Do you recognise the name or signature of the person who signed for it? The signature will be provided by the person who accepted the delivery and not always the person on the address label. If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one. If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery. Check your shipping address was correct on your original order.

Please note: we cannot be held responsible for third-party involvement when a delay occurs.

Contact Us

Missed Delivery

Royal Mail

If you were not in when delivery was attempted Royal Mail will post a ‘Something for you’ card.

The card explains why delivery couldn’t be made and advises how you can collect your item or arrange redelivery.

Please note Royal Mail will only hold an item for 18 days and if it’s not collected in that time will be returned to us. We will refund your order on receipt of the returned item; we will not refund until the item has been received safely even if the courier has advised that it has been returned to sender.

UPS

If you were not in when delivery was attempted UPS will post an attempted delivery card but will attempt delivery the following working day. 

If this is again unsuccessful the card left will explain why delivery couldn’t be made and advises how you can arrange redelivery at a convenient time.

Please note: UPS will only hold an item for 7 working days until returning to sender. We will refund your order on receipt of the returned item; we will not refund until the item has been received safely even if the courier has advised that it has been returned to sender.

UPS / DHL Express (International)

If you were not in when delivery was attempted the courier will post an attempted delivery card but will attempt delivery the following working day. 

If this is again unsuccessful the card left will explain why delivery couldn’t be made and advises how you can arrange redelivery at a convenient time.

Please note: The courier will only hold an item for 7 working days until returning to sender. We will refund your order on receipt of the returned item; we will not refund until the item has been received safely even if the courier has advised that it has been returned to sender.

Contact Us

Returns

UK and International return queries please refer to our returns policy.

We are unable to offer an exchange on international orders unless faulty. If you’ve changed your mind on your purchase, please refer to our returns policy. 

Please note unless faulty you will need to pay for return postage and the original delivery charge will not be refunded.

Returns Policy

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